Terms and conditions

 

We kindly ask you to read our Privacy Policy here.

Order and Order Confirmation

Once we have received your order, you will receive an order confirmation from us via email. The confirmation includes details about the products, prices, payment methods, and delivery address. Please check that your order confirmation is correct. If there is any error in the order, contact our customer service immediately at shop@mosweden.com. If an item in your order is out of stock, we will contact you as soon as possible via email. If you are under 18 years old, you must have parental consent to place an order with us.

Deliveries

Orders placed before 12:00 PM are usually shipped the same day or the following day. The normal delivery time is 1-3 business days. However, please note that delivery may take longer in some cases (e.g., during sales periods), and we reserve the right to take up to 10 days for delivery. We are not responsible for any damage caused by delayed delivery, but you do have the right to cancel your purchase if the delivery is delayed. If the product is damaged or lost during transport, Imse is responsible for the cost. If you receive a damaged or broken item, you must report this within 14 days.

Uncollected Packages

For packages that are not collected from the designated pickup location, a fee of 249 SEK will be charged. This covers the costs incurred by us in handling your order.

Transport Damages

If you discover that the package is damaged when you receive it, you should report it directly to the respective shipping company. If you discover the damage later, you can contact us at shop@mosweden.com. You are responsible for ensuring that the product is not damaged or lost when returning it to us.

Right of Withdrawal

You have a 30-day right of withdrawal from the time you receive your item. The product being returned must be in unused and undamaged condition, with all labels and any original packaging intact. For hygiene reasons, underwear cannot be returned. You are responsible for ensuring that the product is not damaged or lost when returning it to us. You will pay the return cost. Read more here.

Payment with a gift card: If you paid with a gift card, you will usually receive a refund in the form of a new gift card or store credit. Combined payment: If you paid using a combination of a gift card and another payment method, the gift card portion will be refunded as a gift card/store credit, and the remaining amount will be refunded to the original payment method.

Complaints

We guarantee that the goods you receive are free from defects upon delivery. If you receive a faulty item, please contact us as soon as possible, no later than 14 days after the shipment has been collected, and describe the defect in detail. The defective item must be in unused condition. Return the item along with the completed return form and clearly state that it is a complaint. Once we have received the item and approved the complaint, we will send you a new item if it is in stock and reimburse you for your return shipping. If the item is not in stock, we will refund the amount you paid for the item and reimburse you for your return shipping.

What Laws Apply?

The Consumer Purchase Act applies when you shop with us. For more information, visit www.konsumentverket.se. For more information within the EU, visit www.konsumenteuropa.se. In the event of a dispute, we follow the recommendations of the Swedish National Board for Consumer Disputes (ARN).

Product Information

We reserve the right for any typographical errors on our website. We strive to present our products as close to reality as possible in terms of proportions and colors, but we cannot guarantee that all images accurately reflect the actual appearance of the products.

We reserve the right for any sold-out items that have not yet been updated on the site. If one or more items in your order are out of stock, we will notify you via email, adjust your order and payment, and send any remaining products to you.

We reserve the right to adjust prices and any pricing errors before and after the order has been processed.

Customer Registration, My Account, and Processing of Personal Data

When a customer makes a purchase in our e-commerce store and checks the box "I have read and accept the terms and conditions," the customer agrees that we may register them with us. During registration, a personal account is created, giving the customer access to My Account, where they can manage their orders, information, and returns.

By completing the purchase, the customer confirms their consent to the registration and acknowledges that login credentials for My Account will be created.

We process the customer's personal data in accordance with applicable data protection legislation (GDPR). The legal basis for processing is primarily the performance of a contract between the customer and us (GDPR Article 6.1.b), and, in certain cases, our legitimate interest in managing customer relationships and improving our services (GDPR Article 6.1.f).

Personal data is used to:
- Administer the customer's purchases and deliveries (contract)
- Manage return processes (contract)
- Provide the customer access to their My Account (contract)
- Fulfill our other contractual obligations to the customer (contract)
- Improve our e-commerce experience and customer service (legitimate interest)

For more information on how we process the customer's personal data, including the customer's rights such as the right to correction, deletion, and data portability, please refer to our Privacy Policy.

Force Majeure

In the event of Force Majeure, Imses' obligations are postponed. If the period of Force Majeure exceeds 2 months, both you and Boob Design have the right to cancel the agreement without any obligation to pay compensation. Force Majeure includes, among others, strikes, staff illness, transport disruptions, import/export bans, natural disasters, abnormal market decline, major accidents, blockades, etc. This applies whether it affects Imse or one of our suppliers.

Cookies

We use cookies to give you the best experience on our website. A cookie is a small text file stored on your computer. When you visit a website that uses cookies, it remembers your personal settings, for example, you do not need to select the language every time you visit it. Cookies are also used for statistical purposes.

In your browser settings, you can choose not to allow cookies to be saved. However, this means that you will not be able to access the full functionality of the website, as it relies on the use of cookies.

Handling of Personal Data

Please read our Privacy Policy on how we handle your personal data.

 

Imse / Monthly Of Sweden AB
Org nr: 556978-1759
Olofsdalsvägen 23
302 41 Halmstad Sverige